In our continuing efforts to help reduce the cost of workstation ownership and provide cost effective, on-site, maintenance options on computer related equipment, Campus Information Technologies and Educational Services (CITES) currently offers an excellent hardware maintenance program to Hewlett-Packard, Silicon Graphics, and Sun Microsystems work-station owners. The Maintenance Center has been offering the these services for several years and our programs have developed into a closely knit arrangement with our parts providers, allowing the Maintenance Center to provide competitive maintenance prices and excellent service.

These partnership arrangements are viewed as holding potential benefit for the end-users on campus, CITES, and the product vendors. Because one of the purposes of our program is to reduce overall costs of campus computing, you should expect your costs to be below normal prices. If a hardware maintain ace contract was previously thought to be an unaffordable option in addressing your hardware needs, you may want to contact us for an agreement quotation.

Feel free to direct any questions, further information requests, or a request for a price quote specific to your computer equipment, to the Maintenance Center by phone, 333-3723, or via E-mail, cites-mc@uiuc.edu.

Ongoing Agreements

What is a maintenance agreement? A maintenance agreement is essentially a list of equipment, systems and corresponding peripherals, that has been agreed to be maintained by you and the Maintenance Center. This will be an ongoing agreement, with the renewals being automatically applied at the end of each fiscal year. Changes to or cancellation of this agreement can be made at any point during the year but require a 45 day advanced notice.

Coverage Levels

 

Premium	Enhanced	Basic
4 hour onsite response	4 hour callback response	1 bus. day response
Same Day Parts Delivery *	Next Day Parts Delivery *	2-3 Day Parts Delivery
24 hour on-site repair	5x8 on-site repair	5x8 on-site repair
5x8 Telephone Assistance	5x8 Telephone Assistance	5x8 Telephone Assistance

* - Depending on part availability

 

Platforms Covered

 

	Most HP 7000 series computers, including 7xx, 8xx, B-, C-, J-, K-, T-Class machines.
	Personal Iris, Indigo, Indigo 2, 02, Challenge, Indy.
	Most Sun computers excluding the 10000 series.

If a platform or model is not listed, please contact the Maintenance Center to check on service availability

System Repairs

The Maintenance Center also offers a Time and Materials repair service for workstation owners that do not have an ongoing maintenance agreement.

Some of the features of the T & M service include:

• Service requests are responded to within one business day, 9AM - 5PM.
• Repair turnaround time will depend on part availability.
• Warranty for T&M repairs will be 90 days from repair date and will include parts and labor costs.
• Billable to any university account.

Time & Materials costs break down to a diagnostic labor charge, a repair labor charge, and the cost of the parts required to make the repair.

Most time & materials bills would consist of the following:

• A charge of 1 hour for diagnostics.
• A charge of 1 hour for repair.
• A parts charge.

Current pricing:

• Labor charge - $125.00/hr.
• Parts charge - available upon request.

 

System Upgrades

Another new service that the Maintenance Center has made available to campus customers is workstation upgrades. For users that are unfamiliar with the hardware or just don't have time to deal with it, the upgrade option can help keep an older system up to date or give it a little more horse power.

The upgrade service includes:

• Verifying current system configuration
• Analyzing available upgrade options
• Quoting both Vendor and 3rd party options
• Ordering and delivery of upgrade
• Configuring and Placement of New Options
• Testing and Initialization of Hardware
• installation of required software and relevant patches

Cost

$250.00 per workstation + cost of hardware options.
Discount available for current agreement holders.

 

the Maintenance Center welcomes and appreciates your comments about our services.
Send comments about this Website to webmaster@www-cmc.cites.uiuc.edu.